Return Conditions
1. Thank you very much for your trust and support of Whispernook. If you are not satisfied with our products or do not like them, please let us know so we can help you return or exchange them within 15 days of receipt.2. Items returned must be in their unused condition with the original packing. We do not accept a returned item that’s worn, damaged or altered in any way.
3. All returns must first be approved by our Customer Service Team(ace@whispernook.com). We do not accept returned items that were sent back by you directly without checking with us first.
Returns are allowed
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Receive a damaged product.
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Receive the wrong product.
We will replace the damaged or incorrect product at no cost to you.
Cannot return:
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Used products
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Missing original product packaging.
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Broken or damaged products due to personal reasons.
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Our 15 days return period has passed.
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We are not responsible for items that are damaged or lost in returns. So please repackage and take pictures before sending it to us and then send it to the courier and ask the courier for a receipt.
As our products are sold in many countries around the world, there are several return address warehouses. Please contact us via email and we will assist you with your return.
Refunds
After we receive your return and confirm that it meets our return criteria, we will process your refund and deduct shipping costs within 1-3 business days and you will receive an email notification of your refund from us. Please note that the exact time you receive your refund depends on your payment bank as it takes another time to process the refund.Delayed/Missing Refunds (if applicable)
If your refund has not been issued within the indicated number of days, please check your payment account. If the refund has not been applied to your payment account, contact your bank as it may take additional time for your refund to reflect on your account. There is often a processing delay before refunds are posted.
Packaging And Shipping Costs
Our customers are responsible for paying all shipping and packaging costs for the returned items. We will deduct shipping and handling costs from the amount or your refund. The delivery time of your return items may vary as they are shipped from different warehouses locations.
Change or Cancellation of Orders
If you need to change or cancel your order, please contact us within 24 hours of your purchase. Please note that we are unable to change or cancel an order once it has been shipped.